FAQs

FAQs

1. What is the shelf life of your products?
   Our handmade soaps, hair mists, face Mists, and shampoo bars typically have a shelf life of 12 to 24 months. To ensure freshness, we recommend storing them in a cool, dry place away from direct sunlight.
   
   
2. What ingredients do you use in your products?
   We pride ourselves on using high-quality, natural ingredients. Our products are crafted from plant-based oils, essential oils, botanical extracts, and nourishing butters. We avoid harmful chemicals, synthetic fragrances, and artificial additives.
   
   
3. Are your products vegan and cruelty-free?
   Yes! All our products are 100% vegan and cruelty-free. We do not test on animals and ensure our ingredients are ethically sourced.
   
   
4. Do you offer refunds or exchanges?
   We want you to love your purchase! If you’re not satisfied, please contact us within 14 days of receiving your order. We’ll work with you to arrange a refund or exchange for unopened and unused products.
   
   
5. How do I know which products are best for my skin type?
   We provide detailed descriptions and ingredient lists for each product on our website. If you have specific concerns or questions about your skin type, feel free to reach out to us for personalized recommendations!
   
   
6. Are your products suitable for sensitive skin?
   Many of our customers with sensitive skin have found our products gentle and soothing. However, we recommend reviewing the ingredient list carefully and conducting a patch test before full use. If you have any allergies or concerns, consult with a healthcare professional.
   
   
7. Do you offer gift wrapping or special packaging?
   Yes! We offer gift wrapping options at checkout. If you’d like to add a personal message, please let us know, and we’ll be happy to include it with your order.
   
   
8. How can I stay updated on new products and promotions?
   To stay in the loop, subscribe to our newsletter on our website and follow us on social media! We regularly share updates, promotions, and tips for enhancing your self-care routine.

If you have any other questions, feel free to reach out to us at hello@wissah.com. We’re here to help!